Shipping policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
Overview
Indy Pro Parts is committed to providing fast and reliable shipping throughout the United States. This Shipping Policy outlines how we process and ship orders, estimated delivery timelines, shipping costs, tracking, and how delivery issues are handled.
For any questions regarding shipping, contact us at shipping@indyproparts.com.
Order Processing Times
Orders are typically processed within 1 to 2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM Eastern Time or on weekends/holidays will begin processing the next business day.
Custom and special-order components may require additional processing time. If applicable, this will be noted on the individual product page.
Shipping Methods and Estimated Delivery Timeframes
We use UPS, FedEx, USPS, and regional freight carriers depending on item size, weight, and destination.
| Shipping Method | Estimated Delivery | Tracking |
|---|---|---|
| Standard Ground | 3 to 7 business days | Yes |
| Expedited 2-Day | 2 business days | Yes |
| Next Day Air | 1 business day (orders placed before 12:00 PM ET) | Yes |
| Freight / Oversized Items | 5 to 10 business days | Yes |
Delivery timeframes are estimates and may vary based on carrier capacity, weather, or supply chain conditions.
Shipping Costs
Shipping costs are calculated during checkout based on item weight, dimensions, destination, and method selected. Free shipping promotions, when offered, will be clearly displayed on qualifying product pages. Freight shipments may require custom quoting.
This structure aligns with the same shipping rates submitted to Google Merchant Center to ensure consistency.
Order Tracking
Once an order ships, you will receive an email confirmation with tracking information. If you created an account on our Site, you may also view tracking and order status in your account dashboard.
Shipping Coverage Area
We ship to all 48 Continental U.S. states, U.S. territories, and APO/FPO addresses. We do not currently ship to Hawaii, Alaska, Puerto Rico, or internationally. Freight items cannot be delivered to P.O. Boxes.
Partial Shipments
If your order contains multiple items, they may ship separately to reduce delivery delays. Each package will include separate tracking information.
Delivery Delays and Issues
If your order is marked delivered but is not received, notify us within 5 business days so we may initiate a carrier investigation. Carrier delays due to weather, holidays, or operational disruptions are outside our control.
Damaged or Lost Packages
If an item arrives damaged, please contact shipping@indyproparts.com within 48 hours of delivery and include photos of product and packaging. Do not discard packaging until the resolution is complete.
If a shipment is confirmed lost in transit, we will reship or refund the order after carrier validation.
Address Accuracy
The customer is responsible for providing a correct and complete shipping address at checkout. We are not responsible for delayed or returned shipments due to inaccurate address information. Address corrections can only be made prior to shipment.
Order Cancellations
To request a cancellation or change, email support@indyproparts.com within 12 hours of placing the order. Orders that have already shipped cannot be canceled or changed. Items may be returned after receipt according to our Return Policy.
Seasonal and Weather Impacts
During peak holiday periods or severe weather conditions, delivery timelines may be extended.
Contact Information
Indy Pro Parts2230 Stafford Rd, Suite 115
Plainfield, IN 46168
United States
Customer Support: support@indyproparts.com
Shipping / Order Status: shipping@indyproparts.com
Privacy / Compliance: privacy@indyproparts.com
Policy Updates
This Shipping Policy may be updated over time due to operational changes or carrier requirements. The most current version will always be available on our website.