Refund policy
Effective Date: November 3, 2025
Last Updated: November 3, 2025
Overview
Indy Pro Parts is committed to customer satisfaction and transparency. This policy outlines how returns, refunds, exchanges, and warranty considerations are handled.
If you have questions regarding a return or refund, contact us at support@indyproparts.com.
Return Eligibility
We accept returns for most unopened, unused, and uninstalled parts within 30 days of delivery.
Returned products must meet the following conditions:
| Requirement | Description |
|---|---|
| Condition | Item must be unused, uninstalled, unmodified, and in original manufacturer packaging. |
| Return Window | 30 days from date of delivery. |
| Proof of Purchase | Order number or receipt required. |
| Shipping Condition | All returns must be properly packaged to avoid damage during return transit. |
Items that are installed, used, damaged, altered, or missing components are not eligible for return.
Some special-order and electrical components may be non-returnable. If a product is non-returnable this will be indicated on the product detail page.
Return Approval Process
- Email support@indyproparts.com with your order number and reason for return.
- Once approved, we will provide return instructions and a return authorization reference.
- Unauthorized returns or returns sent without approval may be rejected.
Return Shipping Costs
Unless the return is due to our error, manufacturing defect, or incorrect part shipped, the customer is responsible for return shipping cost.
Outbound shipping charges originally paid are non-refundable.
Refund Processing
Once returned items are received and inspected, approved refunds will be issued to the original payment method.
Refund Processing Timeline:
| Step | Timeframe |
|---|---|
| Inspection after return arrival | 5 - 10 business days |
| Refund approval processing | Within 5 business days of inspection |
| Bank / card posting time | Varies by financial institution |
Original shipping charges are not refundable.
Exchanges
If you need to exchange an item for the same product (defective or damaged), contact support@indyproparts.com. Depending on stock, we may ship a replacement once the defective part is returned.
Damaged, Incorrect, or Defective Products
If you receive a damaged, incorrect, or defective item, notify us within 48 hours of delivery and include supporting photos. We will either replace the product or issue a refund once validated.
Do not discard packaging until the resolution is complete.
Non-Returnable Items
The following items are generally non-returnable:
- Installed or modified components
- Electrical or electronic components once opened
- Custom fabricated or special-order parts
- Items without original packaging
Contact Information
Indy Pro Parts2230 Stafford Rd, Suite 115
Plainfield, IN 46168
United States
Customer Support: support@indyproparts.com
Shipping / Order Status: shipping@indyproparts.com
Privacy / Compliance: privacy@indyproparts.com
Policy Updates
This Returns & Refunds Policy may be updated periodically. The most current version will always be available on our website.